Your pet’s safe trip

days ago

I'm very pleased now that my animal has arrived in their International destination in Southeast Asia having been escorted by Ryan and her very capable team at Starwood pet travel. Did things happen unexpectedly? Yes. Did I worry? Yes. Did Starwood resolve the issue? Yes. My worrying and any intervention probably got in the way more than anything else. Except when they asked me to take some action: whether that be with the veterinarian or what-have-you. But, all issues were resolved in ways that I couldn't have anticipated because it's a complex thing that I don't understand. They have contracts with Airlines and can change flights and schedules without penalty. And all sorts of resources, infrastructure and relationships they already have in place to take care of so many issues. They have contracts with veterinarians who can reissue Health certifications in cities around the world as an example. At one point, one of the Starwood employees was going to take my pet home for the weekend because there was a long layover and he didn't want her to stay in a crate in cargo storage in some Warehouse near the airport. That's awesome. My little girl had to spend a couple of nights in Amsterdam and I understand there's a nice facility there. It was not part of the planning from the beginning. And it came as a surprise to me. But after I thought about it, I think it was a nice break for her in the middle of a long trip that would have otherwise meant she would have spent four straight days flying and in the crate. The break in Amsterdam gave her a chance to get out of the crate and run around a little bit and mingle with other dogs Etc. I saw pictures of the place. Pictures were also sent to me when she
stopped at certain locations. There are countries that do not scan the tags and report. But, if there's any issues they are reported immediately.
It was expensive but absolutely worth it. Zero remorse on that expenditure which is nice. Cheryl, the other reviewer said it well : multiple members of Starwood were highly engaged in mini aspects. They are pros. I'm grateful I chose them.

Source: Google

days ago

I had an amazing experience with Starwood transporting my dog (Axie) from New York to Singapore. From start to finish, the team was professional, responsive, and handled all the complex paperwork needed for Axie's journey home. Most importantly, my dog arrived safe, healthy, and happy after a ~20 hour flight! This speaks to how happy I am with my experience. Huge shoutout to Ryan for making sure Axie was well looked after every step of the way during her journey from New York to Singapore! He took the flight from New York to Frankfurt (transit), and then to Singapore. I received timely updates at every stage - check-in, transit, landing, and even post-landing, coming with photos that gave me so much peace of mind. Ryan also made sure Axie was in a safe and clean environment during his transit at Frankfurt airport - something that really mattered to me since he was flying cargo. Like any pet parent, I was worried about the cargo experience, but Ryan made sure Axie had a comfortable space to rest and even roam around a little. I really appreciated the photo updates that gave me peace of mind along the way.

I couldn’t have asked for a more professional and caring experience. Highly recommend this team to any pet parent making an international move!

- Louisa Ong

Source: Google

days ago

I absolutely highly recommend Starwood to anyone looking for a hassle free and professional pet relocation experience. From start to finish, their team was very responsive at answering my questions and thorough with every detail of the relocation process.

We encountered unexpected hiccups with delays in health certificate endorsements, which led to a postponement of our dog’s flight. Starwood and their partners handled everything very well. They kept us informed and provided multiple next plans, and made sure our dog was well cared at a pet resort for while waiting for the next available flight.

Thanks to their dedicated effort, our dog made it through the relocation. We are so grateful for their support and would not hesitate to use them again or recommend them to others.

- Lawrence Adijanto

Source: Google

days ago

Had a great experience with Starwood! My cat made it home safely after a complex journey from Boston to Singapore. Special thanks to my agent Ryan who was patient, professional and incredibly supportive throughout the whole process. I couldn’t have done it without her and the Starwood team. Highly recommend their services!

- Qiancheng Xiong

Source: Google

days ago

Just wanted to give a huge thanks to the Jet Pets team in New Zealand and Starwood Pet Travel in the US for getting our beloved Kona safely to the United States. From the initial discussions to the Vet visits in Nelson NZ then the final vet exam at MPI prior to departure, all the Jet Pets staff were amazing. Communication was exceptional at all stages of the process. Everyone was so pleasant, kind and well informed. Our questions were quickly answered, and little accommodations were easily made. Kona and I were treated very well by everyone we worked with. We will be very happy to use Jet Pets and Starwood in the future and can confidently recommend their services.

Source: Google

days ago

Incredible experience using this service. Everything was truly 'hands free' as Starwood took care of all the heavy lifting. Each point of contact was detailed, communicative, and readily available for any and all questions. Our dog arrived to her final destination happy with signs of being well taken care of. My only regret is not hiring Starwood sooner.

Source: Google

days ago

My partner and I hired Starwood to help with transporting our dog from Texas to the UK. We found it as affordable as transporting a pet can be (as it was thousands of dollars more to do ourselves and a very large margin for error when it came down to the documents). The only hiccup we encountered was an unfortunate mistake on the vet’s part that would’ve resulted in having to push our flight further out. Please, please, please encourage your vet to accept Starwood’s help, especially if they’ve never done a health certificate before. Regardless, my dog Minnie made it home safely thanks to this wonderful company. Thank you! And a special thanks to Sarah our UK coordinator for your confidence and reassurance. You took away all the stress I would’ve otherwise had! You did great!

Source: Google

days ago

Julie and team ❤️ We have Oscar now in Tucson. We just wanted to pass on our deepest gratitude to you and your teams. We were so worried and stressed about Oscar’s trip due to his age and medical history and you all went far above and beyond our expectations to allay our fears and deliver top notch service to our best little man. He arrived clean and although a bit disoriented, has settled in perfectly back with us. We however we wanted to say thank you so much from the bottom of our hearts. You and your teams obviously love our pets as much as we do and it definitely shows.

- Victoria Norn

Source: Google