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1 day ago

We have just used Starwood to move our German Shepherd from the US to the UK. Starwood was excellent from start to finish, helping to get us through a complicated process with relative ease. The updates on the day of travel gave us confidence that our dog was in good hands at all times and the estimates on processing times at Heathrow were really helpful in planning her collection. I would highly recommend using Starwood if you are shipping a pet internationally. A really good experience.

Source: Google

4 days ago

Gemma and her team were really great! Always responsive to many emails and able to overcome all the paperwork issues that arose. It is not an easy process, but Gemma made it work. Thank you!!!!

Source: Google

3 days ago

My cat and I had an excellent experience working with Starwood on our move from California to Amsterdam! At first the thought of a professional pet transport service seemed expensive, but the fee was well worth it as they coordinated all the details, and there were a lot of details including health certificates, vaccinations, customs, tracking, etc. On the day of travel, getting regular updates at each step was a big relief, and while our trip was smooth, in the event of delays or rescheduled flights, having a professional service coordinating everything on the fly would have been invaluable.

My cat goes nuts just going to the vet for 30 minutes, so I was dreading the nearly 20 hours she would be in the crate, but she was fine when she arrived - they had fed her and washed everything out, and she wasn’t traumatized at all and has settled in quickly. Thanks, Starwood!

Source: Google

2 days ago

I highly recommend Starwood Pet Travel. Our journey was amazing with this company, and we are very thankful with the support and consistent communication.

Tiggie flew from San Francisco, United States to Auckland, New Zealand via Air New Zealand. They guided me through the whole process from day 1, all the way to the end. Starting from scratch with absolutely no idea what to do, they gave me all the best resources and advice. The travel crate was a perfect size, where he still had plenty of room to move, stretch and be comfortable.

I was partnered with Sage Ingle as my pet travel coordinator, and no better words could describe her ongoing support and guidance. She was absolutely amazing, and always went above and beyond with any questions I had. I was dealing with this situation from New Zealand, while my cat and partner was still overseas, it wasn't easy.. but she made it come true. My cat Tiggie was thoroughly taken care of by Sage and her team before departure and he is very ecstatic to be back home safe and sound. Thank you Ross for getting in touch from my initial inquiry, Starwood team, handler/driver Danny and most of all Sage. You've all outdone yourselves and should be proud for what you all do!

Source: Google

8 days ago

Starwood took great care of our pets, Lumi & Mouse, for our move from the U.S. to Finland! We had such issues trying to coordinate the travel ourselves due to Mouse's extra-large size, but once Starwood took over, everything was easy for us. I was very nervous about our fur babies needing to travel such a long distance, but we were provided updates each step of the way. Our coordinator, Sarah, was wonderful and answered all of my questions so quickly and helpfully (and I had a lot!). Everyone was so kind and caring through my tears and anxiety, and my pups arrived happy and healthy. They settled in so quickly after their arrival. I can't thank Starwood enough for taking care of the most stressful part of the move for us and making sure our family members arrived safely!

Source: Google

8 days ago

Starwood pet made what could have been a very stressful experience extremely seamless. They handled all the details of the paperwork, vet visits, kennels and pickup and got our two fluffy family members safely to us in Italy. Thanks Starwood!

Source: Google

9 days ago

Starwood's service was worth every penny for peace of mind. They took care of everything in sending my 2 cats from the US to UK. They knew what paperwork was required, what issues to consider; they were responsive, and had people every step of the way making sure our cats were cared for. After providing information and filling out paperwork, we simply dropped the cats off at the airport and picked them up at the airport on the other side. They provide a tracker to follow your pets' flights. They handled Customs and everything!

Source: Google

11 days ago

Starwood pet travel provided an excellent and comprehensive service to transport my 2 cats from Orlando to London Gatwick. I’m not sure I could have pulled it off without them! The cats settled in soon after their arrival and everything went smoothly. Rosemary, who was my coordinator, was very helpful, knowledgeable and friendly. So glad I went with Starwood!

Source: Google

11 days ago

Cassidy was brilliant in organising my dogs travel home. The fight was cancelled at no fault of Starwood and they managed to get them on a flight a day later at no extra cost to us! The route worked out even better for us too!

Source: Google