Your pet’s safe trip

17 days ago

I had an amazing experience with Starwood transporting my dog (Axie) from New York to Singapore. From start to finish, the team was professional, responsive, and handled all the complex paperwork needed for Axie's journey home. Most importantly, my dog arrived safe, healthy, and happy after a ~20 hour flight! This speaks to how happy I am with my experience. Huge shoutout to Ryan for making sure Axie was well looked after every step of the way during her journey from New York to Singapore! He took the flight from New York to Frankfurt (transit), and then to Singapore. I received timely updates at every stage - check-in, transit, landing, and even post-landing, coming with photos that gave me so much peace of mind. Ryan also made sure Axie was in a safe and clean environment during his transit at Frankfurt airport - something that really mattered to me since he was flying cargo. Like any pet parent, I was worried about the cargo experience, but Ryan made sure Axie had a comfortable space to rest and even roam around a little. I really appreciated the photo updates that gave me peace of mind along the way.

I couldn’t have asked for a more professional and caring experience. Highly recommend this team to any pet parent making an international move!

Source: Google

80 days ago

Just wanted to give a huge thanks to the Jet Pets team in New Zealand and Starwood Pet Travel in the US for getting our beloved Kona safely to the United States. From the initial discussions to the Vet visits in Nelson NZ then the final vet exam at MPI prior to departure, all the Jet Pets staff were amazing. Communication was exceptional at all stages of the process. Everyone was so pleasant, kind and well informed. Our questions were quickly answered, and little accommodations were easily made. Kona and I were treated very well by everyone we worked with. We will be very happy to use Jet Pets and Starwood in the future and can confidently recommend their services.

Source: Google

138 days ago

Incredible experience using this service. Everything was truly 'hands free' as Starwood took care of all the heavy lifting. Each point of contact was detailed, communicative, and readily available for any and all questions. Our dog arrived to her final destination happy with signs of being well taken care of. My only regret is not hiring Starwood sooner.

Source: Google

237 days ago

My partner and I hired Starwood to help with transporting our dog from Texas to the UK. We found it as affordable as transporting a pet can be (as it was thousands of dollars more to do ourselves and a very large margin for error when it came down to the documents). The only hiccup we encountered was an unfortunate mistake on the vet’s part that would’ve resulted in having to push our flight further out. Please, please, please encourage your vet to accept Starwood’s help, especially if they’ve never done a health certificate before. Regardless, my dog Minnie made it home safely thanks to this wonderful company. Thank you! And a special thanks to Sarah our UK coordinator for your confidence and reassurance. You took away all the stress I would’ve otherwise had! You did great!

Source: Google

73 days ago

Julie and team ❤️ We have Oscar now in Tucson. We just wanted to pass on our deepest gratitude to you and your teams. We were so worried and stressed about Oscar’s trip due to his age and medical history and you all went far above and beyond our expectations to allay our fears and deliver top notch service to our best little man. He arrived clean and although a bit disoriented, has settled in perfectly back with us. We however we wanted to say thank you so much from the bottom of our hearts. You and your teams obviously love our pets as much as we do and it definitely shows.

Source: Google