Rosemary was absolutely amazing to work with. She had an answer to every question and was professional but personable and kind. I felt certain that my guys would make it to our new home safely. When an unexpected issue with the USDA, did come back Rosemary was on it making plans and communicating with all the different parties involved and just keeping me up to date. I was very glad to have her at that moment! Expensive but worth it! My guys are safe and happy back with us now.

Starwood Pet Travel helped take all the stress out of relocating our sweet pup, Watson, from the US to New Zealand. They helped keep everything organized and streamlined. They also communicated clearly along the way, and our coordinator, Rosie, was always available to answer questions. Watson made the journey safe and sound from LAX to NZ Quarantine and is a happy Kiwi dog now! We are forever grateful for their guidance through the relocation process.

We recently relocated to New Zealand, from New Hampshire USA. Moving around the world is hard enough but planning the transport of, not one but, two very large dogs is a challenge. From the beginning to the very end, Starwood Pet Travel guided our every move. We worked with Sage, who was friendly, extremely knowledgeable, and a quick responder. All details were handled down to the finest point and the transport went forward smoothly.

It was hard to be away from Fergus and Silas for so long but the quarantine facility provided frequent updates and photos, which helped us feel connected to the boys. Our reunion was happy, the dogs looked great! Since our reunion, Fergus and Silas have not left our side. As senior dogs, we were worried about their flight and time spent in quarantine, but Fergus and Silas seem rejuvenated. Coming from New Hampshire, where the weather is not as pleasant, they are loving the temperate climate. We are taking them on long walks, through lush parks and sandy beaches.

Fergus and Silas have never walked so much before in their whole lives! Thank you Sage, and Starwood Travel, for guiding us through this experience and providing such attentive care to our canine family members. They are SO HAPPY to be with us. We are looking forward to our future here together!

We are so grateful for Starwood's, and especially Rosie's, support in transporting our four cats from the US to New Zealand. We've got a lot of pets with unique medical needs and temperaments and New Zealand has an incredibly complex import process. Rosie and the Starwood team handled it all with patience, kindness, respect, and transparency. Rosie's calm and responsiveness throughout the process was so helpful and it was clear she understood what our pets mean to us. All four made it through their travel and quarantine safely and smoothly and are now home with us and back to their usual routines. The pet portal and CareTag tracking were also a great help!

Starwood Pet Travel did a great job transporting our Pomeranian from Atlanta to New Zealand. Sage, our travel advisor, was so thorough and kept in constant communication with us throughout the process. When there was an unexpected embargo that impacted our dog’s travel plans, Sage figured out a work-around that didn’t cost us any extra money and allowed our pet to arrive on time. Sage was also very helpful with explaining the process of our dog’s vet visits leading up to the departure. We felt our dog was in good hands from start to finish. I’ve been recommending Starwood Pet Travel to other Americans wanting to transport their pet to NZ. Highly recommend!

Great, safe, professional! I felt comfortable with my furry companion in their hands.

Sage and the team at Starwood are great. We moved our two 9 year old kitties from the US to New Zealand. They kept us on the ball, helped coordinate all of the vet visits and made sure things were ready to go for each step of the process. Our boys arrived safe and sound thanks to Starwood. I would highly recommend them to anyone moving pets internationally.

Making the move from Washington, USA to New Zealand was one of the biggest decisions our family has ever made, and there was no way we were leaving our fur babies behind. Starwood Pet made what could have been a stressful and overwhelming process feel smooth and completely manageable. From the very beginning, they guided us through every step — coordinating vet appointments, handling paperwork, and making sure all requirements were met for international travel. Their communication was excellent, and they were always available to answer our questions and keep us updated. A special shoutout to Rosemary Cann, our pet coordinator, who went above and beyond for us. She was organized, responsive, and incredibly caring. We truly felt like our pets were in the best hands with her. When it came time to drop our pets off, we received regular updates throughout their journey, including photos and notes from their handlers, which gave us so much peace of mind. We were notified when they landed safely and kept informed during the entire quarantine process as well. Starwood Pet made relocating with our animals feel effortless. We’re so grateful for their professionalism, compassion, and attention to detail. We would absolutely recommend them to anyone moving with their pets! So thank you again from Nyx the Husky and Jupiter the cat!!

Starwood is an amazing pet transport service full of animal lovers! It's clear that they care for you pets like their own and are willing to go the extra mile to ease the pain of moving internationally.

We flew our two vizslas to New Zealand from LAX with Starwood Pet Travel. They were very good about communication before, during, and after the flight. It was a stressful process and they made it as easy as they could!

I reached out to Starwood to help me relocate my 14 yo Yorkie to New Zealand. Sage was assigned to me as my coordinator and she was amazing! She was very helpful and responsive every step of the way. They were a huge help and really eased my mind. They really took the stress out of the whole process. If you need to move your pet I highly recommend going with Starwood. They are worth it!

They are the best!!!! The process of flying Bailey to NZ was tough but everything went as smooth as possible.

I highly recommend Starwood Pet Travel. Our journey was amazing with this company, and we are very thankful with the support and consistent communication.

Tiggie flew from San Francisco, United States to Auckland, New Zealand via Air New Zealand. They guided me through the whole process from day 1, all the way to the end. Starting from scratch with absolutely no idea what to do, they gave me all the best resources and advice. The travel crate was a perfect size, where he still had plenty of room to move, stretch and be comfortable.

I was partnered with Sage Ingle as my pet travel coordinator, and no better words could describe her ongoing support and guidance. She was absolutely amazing, and always went above and beyond with any questions I had. I was dealing with this situation from New Zealand, while my cat and partner was still overseas, it wasn't easy.. but she made it come true. My cat Tiggie was thoroughly taken care of by Sage and her team before departure and he is very ecstatic to be back home safe and sound. Thank you Ross for getting in touch from my initial inquiry, Starwood team, handler/driver Danny and most of all Sage. You've all outdone yourselves and should be proud for what you all do!

Starwood Pet Travel took very good care of our dog, Sierra in her journey to New Zealand. The process leading up to her travel was smooth. They kept in contact with us during every step of the process. Our travel coordinator Sage was very responsive and answered all our questions quickly. The forms and paperwork were organized nicely on the online portal and it was nice that there were very specific timelines for everything. The resources shared on the Starwood Pet Travel website were very helpful, especially the videos which walked us through the process. We were very appreciative that our pup was able to make it to New Zealand safely without any issues. Thank you Starwood Pet Travel!

I was very grateful to have Starwood Pet help me get my cats moved. Even though I had done it once before, I still had a lot of questions and they were always around to help answer and support us through the move. Although we’ve made our final move, I wouldn’t hesitate to use their trusting sources again.