Your pet’s

safe

simple

convenient

personalized

stress-free

comfortable

days ago

This is the second time when I worked with Starwood and Ryan to move my dogs. First time was from the mainland to Hawaii and this time from Hawaii to the mainland, both pretty significant moves. I have a small dog and an extra large dog and that was not a small endeavor to say the least!!! Ryan had patiently and tenaciously worked on coordinating every single detail, including a constant changing date related to my work schedule. Ryan has listened to all my concerns regarding the travel arrangements and accommodated everything superbly!! I could have not been more pleased with my experience with Ryan and it felt so good to have the same person handle their move again! Very happy!! As well as my doggies!!!

- Eliza Hagen

Source: Google

days ago

We had a wonderful experience from start to finish with Ryan Bole and the team from Starwood Pet Travel. We reached out to them panicked, when another company we had been dealing with stopped communicating quite suddenly, a month before we were supposed to relocate our labradoodle from NYC to the UAE. Starwood responded quickly and were able to help under very short notice. Their portal and personalized service was extremely helpful, and they went so far as to coordinate directly with vets to gather any missing documents. Their well organized process, and pet tracking through their app made me feel confident throughout his entire journey that he was in good hands. The team they coordinated with on the UAE side were equally as organized, giving me updates every step of the way. I would highly recommend their services for pet relocation!

- Paula Caron

Source: Google

days ago

Navigating the transfer of an animal to Australia is extremely difficult and i'm not sure i could have done it without Sage from Starwood's help. It requires months, many forms and multiple vet visits and each piece has to fall in place perfectly.

My cat went to the ER for 3 days after being evacuated in 2020, and as a former feral, is not used to change. I was extremely anxious about the whole process and how he would survive quarantine. But each step proceeded one in front of the other, and now he's here, with no blips in the process!

I'm very very thankful to Sage for putting up with my anxiety and my loads of questions to get Smokey and I through this!

- Rani Haet

Source: Google

days ago

Our coordinator, Rosemary, has been so sweet and helpful throughout the entire journey! Peggy and Steve traveled from the US to the UK. Starwood worked with my vet on the health certificates (made it much less stressful) and when there were hiccups during planning, Rosemary handled them. I was so nervous sending my cats away, but I knew they were in good hands. I was also reassured during their journey when I would get updates on their plane take-off/landing and update photos. I would definitely recommend Starwood for international travel. My cats are happy and healthy, which is all I was hoping for!

- Madelyn Taylor

Source: Google

days ago

My husband Sean & I made a last minute decision to move to the UK from the US to be near his family, we had only two weeks to move ourselves & we barely managed that. We couldn’t imagine add our beloved cats to that mess as well & we knew it just couldn’t be done. There was way too much that went into it. My husband found Starwood & spoke to Paul for our initial call & he answered all of Seans questions. He was very kind & immediately after we were so confident in them we hired them right away.

Cassidy was our coordinator & she was absolutely amazing. She was always quick to respond, always spoke with confidence. She made sure we had everything we needed, we wouldn’t of been able to move them successfully without her. She is just all around a really great person.

We were so nervous about the travel, our cats are our world. Our grey cat Cassie has also always struggled with anxiety & Kiki is a very hyperactive cat & we didn’t know how they were going to react or respond but Cassidy & Paul gave us a lot of reassurance which put us at ease.

We were able to track them & got updates by the drivers, who were also really kind & always reassured us that they were happy & healthy! Cassie & Kiki adjusted very quickly upon arrival. We don’t know if that would have happened if we would have went with any other company.

- Mary Bickerton

Source: Google

days ago

Starwood did a fantastic job relocating our pet. They were incredibly responsive and provided every detail needed to support the move.

- Bonnie Shook-Sa

Source: Google

days ago

Excellent service.. of course it is a worry when your pets are away from you.
I paid for pickup from my house and delivered to my new home in the UK.
The lady who delivered them to me was great along with the guy who picked them up from my USA house.
All the folks involved in getting my pets to me did an awesome job... thank you guys.
They settled quickly after their long trip.

- Patricia Mclaughlin

Source: Google

days ago

From the initial quote to the pets arrival, everyone of the team communicated and answered all my questions no matter how trivial. The pets were picked up by Jeary who was amazing with them and updated us with photos and notes. They arrived at the new house in the UK in wonderful health and quickly settled in. I can't say enough about the people. I would definitely use them again and highly recommend them to anyone looking to transfer their pets from the USA to the UK.

- Chris Perkins

Source: Google

days ago

We hired Starwood to get our 45lb Pitbull mix from Atlanta, USA to Rome, Italy and they were amazing. Our rep, Sarah Whittington, answered my millions of questions and concerns with quick responses, clear expectations, and patience. Sarah communicated with our vet, handled documentation, handled all travel reservations and all we had to do was go to apts and prep our pup. Our dog did get stuck in ATL for a few days and Sarah took care of everything (always get the travel insurance!), we couldn't have asked for a better experience.

- Paige Abitz

Source: Google

days ago

I have nothing but great things to say about our experience with Starwood. Yes, it's on the pricier side—but honestly, you can’t put a price on the level of care, attention, and professionalism they provide. From start to finish, they made sure our pup was not only safe and comfortable during travel, but also well-prepared long before the journey even began.
Sarah Whittington was an incredible support throughout the process of getting my dog to London. She was flexible and accommodating, even as I had to change the travel date multiple times. Her communication was exceptional—she was consistently responsive over email, even after hours, and always willing to hop on a call to talk through any questions or concerns.

I truly felt like both me and my dog were in good hands. I can’t recommend Starwood—and especially Sarah—highly enough

- Andi Reed

Source: Google

days ago

A++ service and communication from start to finish. We transported our labrador retriever from Boston, MA to Milan, Italy door to door and everything went as smooth as one could ask for, and we always felt our dog was in good hands!

- Jim Asprinio

Source: Google

days ago

Couldn’t be happier or more grateful for Starwood’s assistance and professionalism. Would have been so stressful and difficult to figure everything out myself. Our coordinator, Sarah was so well informed and responsive which was vital as we were short on time. Highly recommend Starwood.

- Erika McGrath

Source: Google

days ago

They are the best!!!! The process of flying Bailey to NZ was tough but everything went as smooth as possible.

- Maria Caudal

Source: Google

days ago

Starwood Pet Travel is the BEST! They helped us move our 2 dogs from Las Vegas to Hawaii. They planned everything from car transportation to LAX, getting them settled in at a doggy resort and checking them in on the airplane! Our contact, Ryan, also coordinated with our vet and assisted us in getting all the right paperwork for the Direct Release Program to avoid quarantining our pups!

- Taylor Mukai

Source: Google

days ago

The experience was fantastic. I was informed about everything for my baby trip and I received a lot of guidance. Ryan was amazing and with us all the way.

- Isamar Rodriguez

Source: Google

days ago

We experienced bumps along the way but it was always handled professionally and gracefully by our team! I never felt nervous for our sweet pet family in the care of Starwood!

- Satara Bassett

Source: Google