How Do Pet Relocation & Pet Transport Services Work?
Safe Pet Transport Begins Here!
Your pet's safety is our top priority! We offer a variety of packages that you can tailor to specifically meet your pet travel needs!
Customize Your Pet Transport Services Package
From a do-it-yourself approach with a Pet Travel Knowledge Base to comprehensive door-to-door support with unmatched customer service from pet transport industry leaders, we have everything you’ll need to find the perfect match between budget, time, and peace of mind.
Below you’ll find examples of our common packages for most destinations. Please note that depending on your pet's exact destination and travel details, the packages offered may vary or contain different services than listed here.
Boarding at a local top-rated kennel
All airport services
IATA-compliant travel kennel
Completion of health certificates
Export or import documentation
All air cargo expenses
Customs clearance
Delivery to new residence or handover at the airport
Pick up from residence or meet & greet at the airport
USDA endorsement
Pet Travel Knowledge Base
Regular communication & updates
Transparent pricing
Starwood Found Tag
Economy
This package is great if you are comfortable taking on more of the responsibilities of relocating your pet yourself. Starwood will provide the following services:
- Our Pet Travel Support Team will manage your pet's relocation & communicate with you throughout the process.
- Our Vet & Documents Team will liaise directly with your veterinarian to request records & instruct the vet to ensure that all documents are correct.
- Our Operations Team will work directly with the airline(s) to request your pet's flight(s).
- Meet & Greet at the airport.
- Crate labeling, pet comfort break, and all check-in services at the airport.
- Pay air cargo charges.
- Customs clearance & import at the airport.
- Meet & greet handover once customs has cleared.
- Access to our Pet Travel Knowledge Base.
With the Economy package, you will be responsible for transportation to/from the airport(s), bringing your pet to the vet for all required treatments/exams, import permits & quarantine fees, handling USDA endorsement of the paperwork if required, paying USDA fees, and purchasing your own IATA-compliant travel kennel (we can advise which size and type to purchase).
Recommended add-ons:
- We provide you with an IATA-compliant travel kennel with accessories.
- Pet Protection Plan
**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.
Business
This is our most popular package. With this service, you receive everything in the economy package plus:
- Our Vet & Documents Team will pre-fill the required health certificate & send it to your vet for your pet's final vet appointment.
- Our Vet & Documents Team will provide final appointment instructions to your vet.
- Access for your vet to our Vet Hotline where they can quickly get in touch with our Vet & Documents Team with any questions or issues at the time of the final appointment.
- A Starwood Found Tag, adding an extra peace-of-mind as your pet acclimates to their new home. Powered by the industry-leading Global Pet Register.
- Collection from the airport after customs clearance & import.
- Delivery to your residence in your new destination.
- Obtain the import permit (if required).
- Book & pay quarantine fees (if required).
With the Business package, you are still responsible for bringing your pet to the vet for all required treatments/exams, handling USDA endorsement of the paperwork if required, paying USDA fees, and purchasing your own IATA-compliant travel kennel (we can advise which size and type to purchase).
Recommended add-ons:
- We provide you with an IATA-compliant travel kennel with accessories.
- Pet Protection Plan
**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.
Premium
With our Premium package, you receive a complete door-to-door service with unmatched customer service and peace of mind. In addition to the services with the Business package, you will also receive:
- A dedicated member of our Pet Travel Support Team, providing you with a single point of contact for all of your pet travel questions.
- Transport to one of our trusted USDA-accredited vet clinics, which are highly experienced with travel documents & the USDA endorsement process.
- All vet fees for final vet check & health certificate completion.
- Administration of any final required treatments.
- Electronic upload of your pet's health certificate to the USDA for their endorsement.
- All USDA endorsement fees.
- All FedEx fees for getting the final health certificate back from the USDA.
- Our Vet & Documents Team will track the status of the endorsement with the USDA.
- One flight change fee is waived if you need to change the itinerary after we've already requested the flight from the airline.
- Access to the Pet Travel Support Team
With the Premium package, you will only be responsible for providing an IATA-compliant travel kennel and bringing your pet to the vet for any preliminary required treatments such as microchipping, vaccinations, and blood testing. We will take care of everything else.
Recommended add-ons:
- We provide you with an IATA-compliant travel kennel with accessories.
- Pet Protection Plan
**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.