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How Do Pet Relocation & Pet Transport Services Work?

Safe Pet Transport Begins Here!

Your pet's safety is our top priority! We offer a variety of packages that you can tailor to specifically meet your pet travel needs!

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Customize Your Pet Transport Services Package

From a do-it-yourself approach with a Pet Travel Knowledge Base to comprehensive door-to-door support with unmatched customer service from pet transport industry leaders, we have everything you’ll need to find the perfect match between budget, time, and peace of mind.

Below you’ll find examples of our common packages for most destinations. Please note that depending on your pet's exact destination and travel details, the packages offered may vary or contain different services than listed here.

Boarding at a local top rated kennel

All airport services

IATA-approved travel kennel

Completion of health certificates

Export or import documentation

All air cargo expenses

Customs clearance

Delivery to new residence or handover at the airport

Pick up from residence or meet & greet near the airport

USDA endorsement

Pet Travel Knowledge Base

Pet in transit updates

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Global Pet Register

Economy

This package is great if you are comfortable taking on more of the responsibilities of relocating your pet yourself.  Starwood will provide the following services:

  • Review the paperwork to ensure your pet is compliant with your destination country's import requirements
  • Book the flight(s) & pay the air cargo charges
  • Meet & greet near the origin airport
  • Crate labeling & check-in services at the airport
  • Customs clearance at destination
  • Handover at the airport (or you can sometimes collect your pet yourself)
  • Access to our Pet Travel Knowledge Base

With the Economy package, you will be responsible for transportation to/from the airport, bringing your pet to the vet for all required treatments/exams, import permits & quarantine fees, handling USDA endorsement of the paperwork if required & paying USDA fees and purchasing your own IATA-approved travel kennel (we can advise which size and type to purchase).

**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.

Business

This is our most popular package. With this service, you receive everything in the economy package plus:

  • Access to the Pet Travel Support Team 
  • Import permit (if required) 
  • Final health certificate drafting and support
  • Global Pet Register enrollment
  • Pick-up from residence or meet and greet near the origin airport
  • Quarantine assistance (if needed) 
  • Delivery to destination residence 

With the Business package, you are still responsible for bringing your pet to the vet for all required treatments/exams, handling USDA endorsement of the paperwork if required & paying USDA fees, and purchasing your own IATA-approved travel kennel (we can advise which size and type to purchase).

**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.

Premium

With our Premium package, you receive a complete door-to-door service with unmatched customer service and peace of mind. In addition to the services with the Business package, you will receive:

  • Access to the Pet Travel Support Team
  • IATA-approved travel kennels  
  • Final vet visit & health certificate (including transportation to/from the vet, vet fees & USDA endorsement of paperwork)
  • Pet Protection Plan 

With the Premium package, you will only be responsible for bringing your pet to the vet for any preliminary required treatments such as microchipping, vaccinations, and blood testing. We will take care of everything else.

**The packages offered in our quote may vary or contain different services than those listed here depending on your pet's exact destination and travel details.

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